Privacy Policy — DealAssistNow

We handle personal data with care. This notice explains what we collect, how we use it, how long we keep it, and your options. It also describes cookies and GDPR rights where applicable.

1. Data Controller & Contact

DealAssistNow (“we”, “us”, “our”). Contact: privacy@dealassistnow.com.

2. Personal Data We Collect

  • Contact data: name, email, phone, preferred language.
  • Case data: property details, forms, and drafts you share.
  • Usage data: page views, session logs, device/browser info, approximate region (IP-derived).
  • Support records: messages, call notes, attachments.
  • Billing metadata: package type and status; full payment details are not stored on our servers.

3. Purposes & Legal Bases (GDPR)

  • Service delivery: coordinate documents and timelines — contract basis (Art. 6(1)(b)).
  • Support & notices: respond to requests and send service updates — legitimate interests (Art. 6(1)(f)).
  • Improvement: analyze aggregate use to refine materials — consent where required or legitimate interests (Art. 6(1)(a)/(f)).
  • Compliance: maintain records as required by law — legal obligation (Art. 6(1)(c)).

4. Sources of Data

  • Information you provide (forms, uploads, consultations).
  • Automatically generated logs during site use.
  • Processors acting on our instructions (hosting, email, billing).

5. Sharing & Processors

We use trusted vendors for hosting, email, billing, analytics, and support. They process data under contract and safeguards. We do not sell personal data.

6. International Transfers

When data is transferred across regions, we rely on safeguards such as Standard Contractual Clauses or comparable mechanisms.

7. Retention

Data is retained only as long as necessary: account data for the life of the account; engagement and support records typically up to 24 months; aggregate analytics up to 36 months; billing records per statutory terms.

8. Your Rights (GDPR)

  • Access, rectification, deletion, restriction, and portability.
  • Object to processing based on legitimate interests.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with a supervisory authority.

9. Cookies & Similar Technologies

  • Necessary: session id, CSRF token, basic preferences.
  • Analytics (optional): page metrics and events (enabled only with consent).

10. Cookie Choices

Use the banner to accept, reject, or customize optional cookies. You can change your choice later via “Cookie Settings”. Browser controls also allow blocking or deletion.

11. Security

We apply encryption in transit, access controls, secure backups, and periodic reviews to help protect personal data.

12. Children

Our services target adults. If a minor’s data was provided, contact us to remove it.

13. Updates & Contact

We may update this Policy as services evolve. The “Last updated” date reflects changes. Questions: privacy@dealassistnow.com.

Last updated: 26 September 2025